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frequent asked questions
About Us
Lady Morgana is more than just a jewelry brand; we are local fairy jewelers who specialize in crafting magical hair jewels inspired by the wonders of nature, blended with elements from fantasy worlds, mythologies, and legends.
Every piece of jewelry is a labor of love, handcrafted in the heart of Jerusalem by our beloved fairies. From design to finish, we take pride in maintaining local labor and infusing each creation with meticulous attention to detail, love, and artistic craftsmanship.
Visit our retail store in the heart of Jerusalem on pastoral Nahalat Shiva street, where you can give us a hug. Additionally, we participate in the dreamy "Netanella" fair annually. Join our mailing list to stay informed about upcoming events.
"Together, we have the
power to inspire, connect, and deliver on new opportunities and rich
experiences..." (Tae Yoo). Please contact us with your inspiring offers;
we'd love to explore new possibilities with you.
Materials
Our hair-related and statement pieces are meticulously crafted from fine brass coated with 18k yellow/rose/antique rose gold, 975 shiny/oxide silver. For the finer and daintier collection, we use natural pearls, semi-precious stones, Swarovski crystals, and hand-made glass beads, all set in sterling silver or 14k gold-filled for a hypoallergenic and water-resistant finish.
Our sterling-silver and 14k gold-filled pieces can tolerate fresh, soft water, but please avoid exposing them to harsh chemicals or salts. For other statement or hair-related products, direct contact with any fluids is not recommended. However, wearing them on moist hair after a shower is absolutely fine.
Absolutely! We'd be thrilled to bring your
dream piece to life. Reach out to us via email or the Contact Us page on our
website, and let's make magic together.
Your precious jewelry will be
delicately wrapped in silk paper, nestled in our signature branded boxes and
adorned with a gentle organza lace bag. If it's a gift, let us know via the
Contact Us page or at checkout, and we'll add a touch of magic to your package,
including a personalized note.
Shipping
We aspire to ship globally,
but due to various shipping regulations and restrictions, not all countries are
accessible through our website. If you can't find your country at checkout,
contact us, and we'll do our best to assist you.
We are not responsible for
additional rates, fees, VAT, or taxes once the package reaches its destination.
Please inform us of any special requests regarding taxes before your package
leaves our studio.
For domestic shipments, we use
store-to-door delivery, taking 3-5 business days. International shipments are
handled by Sups/DHL, offering a range of
delivery options and taking 2-8 business days.
Certainly! Choose the
self-pickup option at checkout, and you can swing by our store in Jerusalem to
collect your jewelry in person.
Our final prices are
all-inclusive, with no additional fees at checkout except shipping rates. Free
shipping is available for domestic shipments on orders above 500 NIS and 1000
NIS for international shipments.
Contact Us
if you have another question, or didnt found sufficiant answers please write us !
Our fairies always ready to help.